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Working With Patients: Referral

Working With Patients: Referral

Finding referrals for service members with PTSD can be complicated.
Once a patient’s readiness to change is identified, you will be in a position to make a referral.

Patients in later stages should be immediately referred to mental health workers. Earlier stages or patients with more ambiguous symptom display may need to see their primary care physician for further consultation.

In all cases, provide the number of a mental health worker, literature on the diagnosis, and request a callback from the patient within 48 hours.

Referral Methods
Pre-contemplation Refer them to literature on PTSD and leave the door open for future consultation.
Contemplation Review all options and put a phone number in their hand for mental health.
Preparation/Action Make an appointment with a mental health worker immediately.

Types of Referral Services:

In addition to simple referral, based on a patient’s need and comfort level, there are a range of sites to which you can refer a patient. These include:

  • Veteran Combat Call Center

    1-877-WAR-VETS (1-877-927-8387)
    Available 24/7 for veterans who wish to speak to another combat veteran.

  • DoD's Defense Centers of Excellence (DCoE)

    1-866-966-1020 or email resources@dcoeoutreach.org
    24/7 Outreach Center for Psychological Health & Traumatic Brain Injury that provides information and helps locate resources.

  • Military OneSource

    1-800-342-9647
    For 24/7 counseling opportunities and other resources.

  • Suicide Prevention Lifeline

    1-800-273-TALK (1-800-273-8255)
    To be routed to the Veterans Crisis Line, dial 1 after being connected.
    For patients exhibiting severe suicidal ideation.